Last updated: January 2024
Introduction
Riad Bensaid ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or stay at our riad in Marrakech, Morocco.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Make a reservation or inquiry
- Register for our newsletter
- Contact us via email, phone, or contact forms
- Check in to our riad
- Use our WiFi services
This information may include:
- Name and contact information (email, phone, address)
- Passport or identification details (as required by Moroccan law)
- Payment information
- Preferences and special requests
- Communication history with us
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Device and operating system information
How We Use Your Information
We use the information we collect to:
- Process and manage your reservations
- Provide customer service and support
- Comply with legal requirements (Moroccan hospitality regulations)
- Send you booking confirmations and important updates
- Improve our services and website functionality
- Send marketing communications (with your consent)
- Ensure the security and safety of our guests and property
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Legal Compliance: With Moroccan authorities as required by local hospitality laws
- Service Providers: With trusted partners who assist us in operating our business (payment processors, booking platforms)
- Emergency Situations: When necessary to protect the safety of our guests or staff
- Business Transfers: In the event of a merger, acquisition, or sale of assets
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- Lodge a complaint with relevant data protection authorities
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
International Transfers
Your information may be transferred to and processed in countries other than Morocco. We ensure appropriate safeguards are in place for such transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: +212 524381711
- WhatsApp: +212 644124161
- Address: Derb El Bir, Riad Zitoun Lakdim, Medina, Marrakech 40000, Morocco